Refund Policy
Return Policy
At Skin Glam Co, we prioritize customer satisfaction and want you to love our products. However, due to the nature of our items, we have a few guidelines in place:
Returns: We do not accept returns or exchanges for reasons related to hygiene and safety. This includes but is not limited to skincare items, lip balms, and similar products.
Refunds: Refunds are only provided in the case of damaged or defective items. Please contact us within 3 days of receiving the damaged product, along with photos and your order details, to qualify for a refund or replacement.
Damaged or Defective Products: If your item arrives damaged or defective, please reach out to us at skinglamcoskincare@gmail.com with photos of the damaged product and the shipping package. We'll promptly process a refund or send a replacement after assessment.
Lost or Stolen Packages: Skin Glam Co is not responsible for lost or stolen packages after they've been marked as delivered. However, we'll assist you in filing a claim with the shipping carrier if your package goes missing.
Please note, if an incorrect shipping address was provided at checkout, resulting in a return of the package, additional shipping costs will be the buyer's responsibility.
For any questions or concerns regarding your order, please contact us at skinglamcoskincare@gmail.com and we'll be happy to assist you.
Thank you for choosing Skin Glam Co.
At Skin Glam Co, we prioritize customer satisfaction and want you to love our products. However, due to the nature of our items, we have a few guidelines in place:
Returns: We do not accept returns or exchanges for reasons related to hygiene and safety. This includes but is not limited to skincare items, lip balms, and similar products.
Refunds: Refunds are only provided in the case of damaged or defective items. Please contact us within 3 days of receiving the damaged product, along with photos and your order details, to qualify for a refund or replacement.
Damaged or Defective Products: If your item arrives damaged or defective, please reach out to us at skinglamcoskincare@gmail.com with photos of the damaged product and the shipping package. We'll promptly process a refund or send a replacement after assessment.
Lost or Stolen Packages: Skin Glam Co is not responsible for lost or stolen packages after they've been marked as delivered. However, we'll assist you in filing a claim with the shipping carrier if your package goes missing.
Please note, if an incorrect shipping address was provided at checkout, resulting in a return of the package, additional shipping costs will be the buyer's responsibility.
For any questions or concerns regarding your order, please contact us at skinglamcoskincare@gmail.com and we'll be happy to assist you.
Thank you for choosing Skin Glam Co.